FAQ's

FREQUENTLY ASKED QUESTIONS

Why El Paso shoe?

El Paso Footwear are in a league of their own. Uniquely crafted to support your whole body, the footwear are fitted with shock cushioning and sturdy gripping soles to reduce strain on your legs, back and feet. Giving you one less reason to worry about!

Our footwear ooze panache and unparalleled elegance. After all, they have been conceptualised by master designers and made by enthused craftsmen who ensure customer delight through product durability and reliability. Our product is an epitome of bespoke craftsmanship.

The footwear have been ergonomically designed to ensure that it fits your feet perfectly and gives you optimum comfort whether you are stationary or in motion. It keeps your heel in perfect balance and gives your toes excellent natural freedom of movement.

El Paso footwear is a combination of bold style and amazing comfort.

Inspired by the pace and blitz of urban lifestyle, Truly ` Attitude in Style `!

DO YOU HAVE A WARRANTY ON YOUR FOOTWEAR?

Yes, EL footwear is warranty against manufacturer's defects for 30 days from the date of purchase.

The following defects are covered by the EL warranty :

  • Straps pulling out where soles are not excessively worn
  • Delaminating of sole layers
  • Frayed or loose stitching on uppers, foot beds or logos
  • other information relevant to customer surveys and/or offers

What's not covered:

  • Deterioration from water abuse
  • Outsole wearing out or worn through
  • Skateboard or bicycle abuse
  • Cuts, scratches, burns etc.
  • Shrinkage from overexposure to extreme heat
  • Anything not listed will be solely determined by EL

HOW DO I RETURN OR EXCHANGE PRODUCTS PURCHASED FROM ELPASO.IN?

When returning products purchased from EL directly, please refer to our Return Policy.

HOW QUICKLY WILL MY ORDER SHIP?

To ensure your order will be shipped out the same day, please place your order by 2pm, Monday through Friday . We do not ship on the weekend.

WHERE DO YOU SHIP FROM?

Packages will be shipped from Agra ( India).

DO YOU OFFER SATURDAY OR SUNDAY DELIVERY?

We currently do not offer Saturday delivery and Sunday delivery is not offered through our carrier.

DO YOU SHIP INTERNATIONALLY?

Yes, your order can be purchased and shipped internationally.

HOW DO I BECOME AN ALBERTOTORRESI RETAILER OR INTERNATIONAL DISTRIBUTOR?

Email your name, phone number, store/distribution name, store/distribution address to enquiry@elpaso.in.

DO YOU HAVE REPLACEMENT LACES AND INSOLES AVAILABLE?

Yes, we do have replacement laces and replacement insoles available. If your laces or insoles are defective, please send a photo of a defect along with the style information of the shoe (printed on the inside upper) and your shipping address to customercare@elpaso.in.

Billing & Payments

What are the modes of payment to buy footwear on elpaso.in?

You can choose from the following 6 methods of payment when shopping on elpaso.in

  • Credit card- Pay on our website using any Credit Card
  • Debit card- Pay on our website using any Debit Card
  • Internet Banking- Pay on our website using your Internet Banking Facility
  • Demand Draft or Cheque payment- Issue a Cheque or DD.
  • Direct Deposit Online- Transfer directly to our Bank account using your NEFT Facility after placing an order.
  • Cash on Delivery- Pay in Cash at the time of delivery.

Are there any extra charges like VAT or Octroi to be paid at the time of delivery?

Absolutely not. The price that you see on our website is the final price you have to pay. This price includes all applicable Taxes. You will be provided with a Tax invoice along with your order

Are Payments on elpaso.in Safe & Secure?

Absolutely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a ‘Payment Option’ in the buying process.

How does the refund process work?

If you wish to cancel your order and request a refund, please contact us. The process for refund is simple and hassle free and is usually completed in 7 working days.

 

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